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Frequently asked questions

I PLACED AN ORDER, BUT HAVE NOT YET RECEIVED ANY CONFIRMATION.

If you have not received your email confirmation, please contact Customer Care at help@honeybum.com. Be sure to include your first and last name and the email associated with the order.

WHEN WILL I RECEIVE MY ORDER?

Your delivery estimate is based on your purchase date and your choice of shipping method. Please see the table below here

Our processing times are 1-5 business days from the order date.

HOW CAN I TRACK MY ORDER?

Once your order has shipped, we will send you a shipping confirmation email with a link to track the order on the carrier's website. By clicking the link, you will be able to check the status of your order once is in transit.

Please note, most tracking numbers begin updating within 24 hours. However, it may take up to 4 business days for the tracking link to update and populate tracking information.

If your tracking has not updated in more than 4 business days from the ship date, please contact Customer Care at help@honeybum.com.

I FORGOT TO APPLY MY DISCOUNT CODE, CAN I STILL APPLY IT?

Please contact Customer Care at help@honeybum.com with your order number and promo code ASAP. We'll do our best to take care of it!

HOW CAN I CANCEL MY ORDER?

Due to fast fulfillment times at our warehouse, we are unable to modify or edit an order after it has been placed. Once an order is placed, it can no longer be cancelled.

You can return eligible items for a store credit if they do not work out for you.

I ORDERED A PREORDER ITEM, WHEN WILL IT SHIP?

Preorder items are for items that are currently not in stock. These items will be estimated to stock on the date shown on the preorder page. Please note, the estimated date shown is not a guaranteed ship date. We are unable to cancel or modify a preorder item once the order has been placed.

HOW CAN I CHECK MY GIFT CARD BALANCE?

You can see the available balance at checkout by applying the code to the order. You may also reach out to Customer Care at help@honeybum.com.

WHAT ITEMS ARE FINAL SALE?

ALL SALE ITEMS, Bodysuits, Intimates, Undergarments, Swimwear, Shoes, Face Masks, Dresses/Playsuits with Built-In Undergarments or include Undergarments, Jewelry, Sunglasses, Bags, any item marked as "final sale" on the product page, & all items marked as $5.99, $8.99, $9.99 and $11.99 are not eligible for return. All final sale items are clearly marked on the item description on our website. We will not accept returns for final sale items, no exceptions.

HOW CAN I RETURN AN ITEM?

Eligible items may be returned for Store Credit Only, no exceptions.

Returns must be processed through our Return Center and shipped back to us within 30 days of the package delivery. We will not accept any returns after this time frame has passed. Returned items must be in original condition, unworn, and unwashed (free of any stains from makeup, deodorant, or wear) with all product tags attached. If an item is returned to our warehouse and does not meet these requirements, we will reject the return and discard the item(s). We will not provide a reshipment of the original item or a new item, store credit or refund for items that do not meet the above requirements.

Please note, return shipping costs are the customers responsibility. 


Click here for the Return Center

DO YOU OFFER EXCHANGES?

At this time, we do not offer exchanges as our items are in high demand. We cannot guarantee the item availability. 

We recommend returning the item through our Return Center. Once the return has been received you can use your store credit to purchase the correct size/color of the item on our website.

AN ITEM IS MISSING FROM MY ORDER?

If you received your order and an item is missing start by logging in to your account and viewing your order details to see if the item was indicated as back ordered.
Back ordered items will ship separately when the item is back in stock.

If the item has not been back ordered, please email Customer Care at help@honeybum.com. Please be sure to include your order number and information on what item is missing from your order.

I RECEIVED A DAMAGED ITEM, WHAT SHOULD I DO?

If you've received an order containing a damaged, defective, or incorrect item, please contact Customer Care at help@honeybum.com within 5 days of package delivery. Be sure to include your order number, a brief description of the defect and a photo of the issue — we'll make it right!

MY TRACKING STATUS SAYS MY ORDER IS DELIVERED, BUT I HAVEN'T RECEIVED MY ORDER?

Once a package is shipped from our warehouse it is out of our hands if the package is stolen or marked as "delivered", but not received. Honeybum will not be held responsible for lost or stolen packages.

If your tracking information states that your package was delivered and you have not received it, please check with your neighbors, around your building/home, in designated mail or package rooms or building office. If no one has seen it, wait 3 business days - in most cases, the package turns up (sometimes the carrier marks it as delivered before actually delivering).

Still haven’t found/received your package? Please contact the courier directly to file a claim with them. We also recommend filing a police report with your local authorities if you suspect the package was stolen.

If you need assistance filing a claim, please contact Customer Care at help@honeybum.com and our team would be more than happy to help you.

Honeybum does not hold or accept responsibility for packages that have been stated as delivered by the carrier. We do not issue refunds or credits for packages that the courier confirms as being delivered.

MY PACKAGE TRACKING HASN'T UPDATED, WHAT SHOULD I DO?

If your package has not updated in more than 8 business days, please email Customer Care at help@honeybum.com with your order number.

Please note, many couriers are experiencing delays due to Covid-19. Honeybum has no control over these delays, but our Customer Care is happy to further investigate the situation for you!

HOW CAN I BE NOTIFIED OF A RESTOCK?

We recommend signing up for a restock notification on the product page by selecting your desired size and then clicking the 'Notify Me' button. We often restock popular styles!

HOW CAN I VIEW MY ORDERS?

You can view your order history by signing into your account and clicking the ‘My Account’ button.

WHAT SIZE AM I?

Checkout out our Sizing Guide here! Please note, this is just an estimated guide to help choose the right size for you. Each item may have a slightly different fit due to material type.

WHAT IS SHOP PAY?

Shop Pay is an accelerated checkout that lets customers save their email address, credit card, and shipping and billing information so they can complete their transaction faster the next time they are directed to the Shopify checkout.

This allows a smoother checkout experience for the customer. Shop Pay will auto-populate the information used previously. 

Shop Pay is enabled by the customer and can be disabled at any time. 

If you have questions about Shop Pay please refer here for further assistance. 

DO YOU STOCK PLUS OR PETITE SIZES?

At this time, we do not carry plus or petite sizes. Don’t worry! We are working on expanding our size range for all of our #Honeybums.

HOW DO I UNSUBSCRIBE FROM YOUR NEWSLETTER

We’re sorry to see you go! To unsubscribe, just hit the “unsubscribe” link on the bottom of the email or newsletter.

HOW DO I UNSUBSCRIBE TO YOUR TEXT MESSAGES?

We're sad to see you go! You can respond "STOP" to any text message to unsubscribe from our text message notifications.

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