Frequently asked questions
Honeybum is happy to announce protection for your packagea! Route+ offers premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.
Purchased Route+ and need to file a claim? File here
You can purchase Route+ insurance at checkout on our website and through a mobile device for an additional fee. Route+ protects orders that are lost by the courier, damaged by the courier or stolen. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.
Purchased Route+ and need to file a claim? File here
If you have not received your email confirmation, please contact Customer Care at email@example.com. Be sure to include your first and last name and the email associated with the order.
Your delivery estimate is based on your purchase date and your choice of shipping method. Please see the table below here.
Our processing times are 1-5 business days from the order date.
Once your order has shipped, we will send you a shipping confirmation email with a link to track the order on the carrier's website. By clicking the link, you will be able to check the status of your order once is in transit.
Please note, it may take up to 3 business days for the tracking link to update and populate tracking information.
Please contact Customer Care at firstname.lastname@example.org with your order number and promo code ASAP. We'll do our best to take care of it!
Due to fast fulfillment times at our warehouse, we are unable to modify or edit an order after it has been placed. Once an order is placed, it can no longer be cancelled.
You can return eligible items for a store credit if they do not work out for you.
Preorder items are for items that are currently not in stock. These items will be estimated to stock on the date shown on the preorder page. Please note, the estimated date shown is not a guaranteed ship date. We are unable to cancel or modify a preorder item once the order has been placed.
You can see the available balance at checkout by applying the code to the order. You may also reach out to Customer Care at email@example.com.
Bodysuits, Intimates, Undergarments, Swimwear, Dresses/Playsuits with Built-In Undergarments or include Undergarments, Jewelry, Sunglasses, Bags, & all items marked as $5.99, $8.99, $9.99 and $11.99 are not eligible for return. If an item is Final Sale, it will be listed in its product description.
Eligible items may be returned for Store Credit Only, no exceptions.
Returns must be processed through our Return Center and shipped back to us within 30 days of the package delivery. We will not accept any returns after this time frame has passed. Returned items must be in original condition, unworn, and unwashed (free of any stains from makeup, deodorant, or wear) with all product tags attached. If an item is returned to our warehouse and does not meet these requirements, we will reject the return and discard the item(s). We will not provide a reshipment of the original item or a new item, store credit or refund for items that do not meet the above requirements.
Please note, return shipping costs are the customers responsibility.
At this time, we do not offer exchanges as our items are in high demand. We cannot guarantee the item availability.
We recommend returning the item through our Return Center. Once the return has been received you can use your store credit to purchase the correct size/color of the item on our website.
If you received your order and an item is missing start by logging in to your account and viewing your order details to see if the item was indicated as back ordered.
Back ordered items will ship separately when the item is back in stock.
If the item has not been back ordered, please email Customer Care at firstname.lastname@example.org. Please be sure to include your order number and information on what item is missing from your order.
If you've received an order containing a damaged, defective, or incorrect item, please contact Customer Care at email@example.com within 5 days of package delivery. Be sure to include your order number, a brief description of the defect and a photo of the issue — we'll make it right!
If you purchased insurance from Route+, packages are protected against theft and packages that have been marked as "delivered", but not received. Purchased Route+ and need to file a claim? File here.
If you did not purchase insurance from Route+ once a package is shipped from our warehouse it is out of our hands if the package is stolen or marked as "delivered", but not received. Honeybum will not be held responsible for lost or stolen packages.
If your tracking information states that your package was delivered and you have not received it, please check with your neighbors, around your building/home, in designated mail or package rooms or building office. If no one has seen it, wait 3 business days - in most cases, the package turns up (sometimes the carrier marks it as delivered before actually delivering).
Still haven’t found/received your package? Please contact the courier directly to file a claim with them. We also recommend filing a police report with your local authorities if you suspect the package was stolen. If you need assistance filing a claim, please contact Customer Care at firstname.lastname@example.org
Honeybum does not hold or accept responsibility for packages that have been stated as delivered by the carrier. We do not issue refunds or credits for packages that the courier confirms as being delivered.
If you purchased insurance from Route+ at checkout, your order is protected against loss. Purchased Route+ and need to file a claim? File here
If you did not purchase insurance from Route+ and you suspect that your package is lost in transit, or if it hasn't shown further updates in more than 8 business days, please email Customer Care at email@example.com with your order number and tracking number.
Please note, many couriers are experiencing delays due to Covid-19. Honeybum has no control over these delays, but our Customer Care is happy to further investigate the situation for you!
Route+ covers packages lost in transit, stolen packages and items that are damaged from package transit.
Items that have physical defects are not covered with Route+. For any items that arrive damaged due to a vendor defect, please contact Customer Care at firstname.lastname@example.org with your order number and images - we'll make it right for you!
If you did not purchase Route+ at checkout, the package is not covered by Route+.
Once a package is shipped from our warehouse, it is out of our hands if the package is lost or stolen. Honeybum will not be held responsible for lost or stolen packages.
Download Route’s mobile app for iOS from the App Store to visually track your package and receive real-time notifications on its estimated delivery.
We recommend signing up for a restock notification on the product page by selecting your desired size and then clicking the 'Notify Me' button. We often restock popular styles!
You can view your order history by signing into your account and clicking the ‘My Account’ button.
Checkout out our Sizing Guide here! Please note, this is just an estimated guide to help choose the right size for you. Each item may have a slightly different fit due to material type.
At this time, we do not carry plus or petite sizes. Don’t worry! We are working on expanding our size range for all of our #Honeybums.
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