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Frequently Asked Questions

Be sure to check your spam box first. If you still cannot find the order confirmation email, please contact Customer Care at help@honeybum.com for further assistance.

Please include the following information in your email:

First and last name used at checkout

Email used at checkout

Standard processing times are 1-2 business days from the order date. All orders may be subject to an additional delay of 3 business days due to Covid-19.

The delivery time may vary due to the shipping method chosen at checkout. Please see the shipping time frames here.

All shipping fees are non-refundable.

We ship worldwide. Shipping prices can be calculated at checkout.

Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Honeybum is not responsible for these fees and we do not offer reimbursements or refunds for these fees.

Please contact Customer Care at help@honeybum.com with your order number and the promo code ASAP. We'll do our best to take care of it!

Unfortunately, due to our fast fulfillment times we are not able to cancel or modify an order after it has been placed. Once an order has been placed, it can no longer be cancelled.

Once your order has shipped, we will send you a shipping confirmation email with a link to track the order on the carrier's website. Please note, most tracking numbers begin updating within 24 hours. However, it may take up to 72 hours for the tracking link to begin updating.

If a package is returned to us, refused, or deemed non-deliverable by the courier for any reason, Honeybum will issue a store credit for the price of your item(s), not including original shipping fees. Shipping fees are non-refundable.

You can see the available balance on your gift card at checkout by applying the code to your order. If you still need further assistance, please contact Customer Care at help@honeybum.com. In your email be sure to include the last four digits and the email associated with the gift card.

Honeybum gift cards do not expire and can be used at any time on our website.

We accept all major credit and debit cards, PayPal, AfterPay, QuadPay, Amazon Pay, Apple Pay, and Google Pay.

If your purchase was declined for any reason at checkout an authorization for the amount may appear on your card. Authorizations typically reflect as a pending charge and fall off within 2-4 business days. If you did not receive an order confirmation email and see a pending amount, it’s likely an authorization. If you need further assistance or have questions, please contact Customer Care at help@honeybum.com with more details.

We reserve the right to ask for validation of your payment after checkout. At Honeybum our customer’s security is our #1 priority. There may be times when we are unable to verify billing details at checkout. In these cases, we will reach out to the customer directly to verify the information so we can process the order.

All returns must be processed here. Be sure to have your order number and email associated with the order ready. You can view our full return policy here.

We allow customers to return within 30 days from the package delivery date. Unfortunately, after that time frame we are no longer able to accept returns.

We don’t offer exchanges right now. You can return your item to us for store credit, and then place a new order to get the item of your choice.

We only offer store credit for returns. We do not issue refunds. Please view our full return policy here.

All final sale items are marked in the item description. Final sale items include: ALL sale items, bodysuits, intimates, undergarments, swimwear, shoes, face masks, dresses/rompers with built-in undergarments or include undergarments, jewelry, sunglasses, bags, any item marked as "final sale" on the product page, and all items marked as $5.99, $8.99, $9.99 and $11.99 are not eligible for return. We will not accept returns for final sale items, no exceptions.

Returns are processed at our distribution center within 5-7 business days of receiving the package. As soon as your return has been processed you will receive an email confirmation and store credit for the amount of the returned items.

If your order includes multiple items and an item goes out of stock unexpectedly, we will go ahead and ship the rest of your order and provide a refund for the amount of the item(s) that went out of stock. You will see the refund reflect back to your original form of payment within 2-5 business days, depending on your bank’s clearance times. We recommend signing up for restock notifications under the “notify me” tab on the product page. We’ll send you an email if it’s restocked on our website.

Please make sure that all items were shipped in one shipment. Sometimes our warehouse ships items separately. You can refer back to the shipping confirmation email to see the items that were shipped. If all items show that they were shipped, please email our Customer Care for further assistance.

We're SO sorry to hear something was wrong with your order. Please email our Customer Care at help@honeybum.com.

Please include the following information in your email:

Your order number
 A brief description of what is wrong

Photos of any wrong items and/or defects/damages

Please start by checking all areas where the package may have been left. This includes front door, porch, any backdoor areas, mailbox, or other nearby locations. Sometimes couriers will drop off packages in areas that aren’t visible to protect the package. If you live in an apartment, please check all package holding areas, parcel lockers, or other areas where couriers drop packages off. Still haven’t found your package? Please contact Customer Care at help@honeybum.com.

Please include the following information in your email:

Order number Brief description of the issue

Shipping address

If your tracking number says invalid, or has no results, it’s likely that the order has just been processed at our warehouse. Most tracking numbers begin updating within 24 hours, but in some cases may take 72 hours to begin updating.

If it has been more than 7 days since your tracking has last updated, please contact Customer Care at help@honeybum.com with your order number and tracking number.

Please note, all couriers are experiencing delays due to Covid-19. These delays are out of Honeybum’s control. We apologize for any inconvenience, but our team will do their best to further assist you with the issue.

You can view your order history by signing into your account through the website or mobile app, and clicking the “my account” button.

Please see our size guide here.

We do our best to restock best sellers on a daily basis. If an item you love is out of stock, please sign up for restock notifications. Under the product page you will see a bar that reads: “notify me”. Please hit that button, select your size, and enter your email address to be alerted via email when the item restocks.

At this time, we do not carry petite or plus sizes. Don’t worry! We are actively working on expanding our size range for all of our #Honeybums.

If you’re having issues logging in, or can’t remember your password you can reset the password by clicking “forgot password”. If you’re still experiencing difficulties, please contact Customer Care with more details at help@honeybum.com.

We apologize for issues with the website. We suggest refreshing the page to see if that resolves the issue. If the issue persists, please email Customer Care with a screenshot of the issue and details at help@honeybum.com.

We’re sad to see you go! To unsubscribe from our emails, just hit the “unsubscribe” link on the bottom of the email. To unsubscribe from our text messages, just reply “STOP” to the text.