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Frequently asked questions

HOW CAN I CANCEL MY ORDER?

We are not able to modify or edit an order after it has been placed. Once an order is placed, it can no longer be cancelled.

I FORGOT TO APPLY MY DISCOUNT CODE, CAN I STILL APPLY IT?

Please contact us with your order number and promo code ASAP and we'll do our best to take care of it!

I PLACED AN ORDER, BUT HAVE NOT YET RECEIVED ANY CONFIRMATION.

If you have not received your email confirmations, please contact Customer Care at help@honeybum.com.

WHEN WILL I RECEIVE MY ORDER?

Your delivery estimate is based on your purchase date and your choice of shipping method. Please see the table below here. Orders placed by 5PM ET leave our facility within one (1) business day and arrive within 3–6 business days from the purchase date.

HOW CAN I TRACK MY ORDER?

Once your order has shipped, we will send you a shipping confirmation email with a link to track the order on the carrier's website. By clicking the link, you will be able to check the status of your order once is in transit.

If your order has not arrived please contact customer care at help@honeybum.com.

HOW CAN I VIEW MY ORDERS?

You can view your order history by signing into your account and clicking the ‘My Account’ button.

HOW CAN I BE NOTIFIED OF A RESTOCK?

we recommend signing up for a restock notification on the product page by selecting your desired size and then clicking the 'Notify Me' button.

WHAT SIZE AM I?

All carry approximately the same measurements (except for length, of course) in our standard sizes, and they all run true to bridal sizes. I should tell you that bridal sizes run on the small side compared to regular retail sizes, so many women find that if they are a size 10 at say, Banana Republic, there's a very good chance that they will be a size 12 in bridal. The best way to figure out which size will fit you best is to match your measurements to our handy size chart, which is also included on every dress's order page.

HOW CAN I RETURN AN ITEM?

Eligible items may be returned for Store Credit Only. Returns must be delivered to our distribution center within 14 days of receiving your order. We will not accept any returns after this time frame has passed. Please note, return shipping costs are the customers responsibility. Click here for Return Form

HOW CAN I CHECK MY GIFT CARD BALANCE?

You can see the available balance at checkout by applying the code to the order. You may also reach out to customer care at help@honeybum.com

Do you offer Exchanges and Returns?

If you would like to return your product and receive store credit in the form of a Gift Card please email support@sweetdrop.com including your order # to receive an RMA and return address. Please note that the original shipping costs cannot be refunded and you will be responsible for covering the cost of return shipping.

AN ITEM IS MISSING FROM MY ORDER?

If you received your order and an item is missing start by logging in to your account and viewing your order details to see if the item was indicated as back ordered.
Back ordered items will ship separately when the item is back in stock. If the item has not been back ordered, please have your order number ready and contact us via chat, phone, or email for assistance.

I RECEIVED A DAMAGED ITEM, WHAT SHOULD I DO?

If you've received an order containing a damaged, defective, or incorrect item, please contact our support team at help@honeybum.com as soon as possible with your order number and a photo of the issue — we'll make it right.

DO YOU STOCK PLUS OR PETITE SIZES?

At this time, we do not carry plus sizes. Don’t worry! We are working on expanding our size range for all of our #Honeybums

WHAT ITEMS ARE FINAL SALE?

Bodysuits, Intimates, Undergarments, Swimwear, Dresses/Playsuits with Built-In Undergarments or include Undergarments, Jewelry, Sunglasses, Bags, & all items marked as $5.99, $8.99, $9.99 and $11.99 are not eligible for return. If an item is Final Sale, it will be listed in its Product Description.

MY TRACKING STATUS SAYS MY ORDER IS DELIVERED, BUT I HAVEN'T RECEIVED MY ORDER?

Following these instructions enables you to get your package as quickly as possible if it's around.

Verify the shipping address You can look up your order's shipping address here (click on the order number). Look for a notice of attempted delivery Look around the delivery location Check around the entrances of your residence for the package: particularly on back porches, in bushes, garages, grills, or other places that might protect your package from theft or weather. Note that delivery drivers may also use plastic bags to protect your package from the weather. See if someone else accepted delivery Check with any family members, roommates, or neighbors who may have received the package for you without your knowing. Speak with the specific postal carrier who delivers your mail as they do scan the package in order to mark it 'delivered'.

United States Postal Service (USPS)

You can reach USPS by calling 1 (800) 222-1811 for domestic or international assistance.

Federal Express (FedEx)

You can reach FedEx by calling 1 (800) 463-3339 for domestic or international assistance.

HOW DO I UNSUBSCRIBE FROM YOUR NEWSLETTER

We’re sorry to see you go! To unsubscribe, just hit the “unsubscribe” link on the bottom of the email or newsletter.

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