We are not able to modify or edit an order after it has been placed. Once an order is placed, it can no longer be cancelled
If your order includes multiple items and an item goes out of stock unexpectedly, we will go ahead and ship the rest of your order and provide a refund for the amount of the item(s) that went out of stock. You will see the refund reflect back to your original form of payment within 2-5 business days, depending on your bank’s clearance times. We recommend signing up for restock notifications under the “notify me” tab on the product page. We’ll send you an email if it’s restocked on our website.
Be sure to check your spam box first. If you still cannot find the order confirmation email, please contact Customer Care at firstname.lastname@example.org for further assistance.
Please include the following information in your email: First and last name used at checkout Email used at checkout
We reserve the right to ask for validation of your payment after checkout. At Honeybum our customer’s security is our #1 priority. There may be times when we are unable to verify billing details at checkout. In these cases, we will reach out to the customer directly to verify the information so we can process the order.
Helpful hint: Please ensure all billing details including full name and address are entered correctly at checkout and match the details of the form of payment being used to avoid any potential issues after check out.
Standard processing times are 1-2 business days from the order date. All orders may be subject to an additional delay of 3 business days due to Covid-19.
The delivery time may vary due to the shipping method chosen at checkout. Please see the shipping time frames here.