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Track my order
Though we do make every effort to ensure your order is shipped out and delivered successfully within the time frame we advertise, Honeybum has no control over the packages once they leave our Distribution Center. Honeybum does not hold or accept responsibility over packages that are damaged, lost in transit, stolen, or delivered to incorrect addresses.
Though we do make every effort to ensure your order is shipped out and delivered successfully within the time frame we advertise, Honeybum has no control over the packages once they leave our Distribution Center. Honeybum does not hold or accept responsibility over packages that are damaged, lost in transit, stolen, or delivered to incorrect addresses.
- Verify the shipping address: You can look up your order's shipping address here (click on the order number).
- Look for a notice of attempted delivery: Look around the delivery location Check around the entrances of your residence for the package: particularly on back porches, in bushes, garages, grills, or other places that might protect your package from theft or weather.
- Note that delivery drivers may also use plastic bags to protect your package from the weather.
- See if someone else accepted delivery: Check with any family members, roommates, or neighbors who may have received the package for you without your knowing.
- Speak with the specific postal carrier: who delivers your mail as they do scan the package in order to mark it 'delivered'.
United States Postal Service:
You can reach USPS by calling 1 (800) 222-1811 for domestic or international assistance.
DHL eCommerce:
You can reach DHL by calling 1 (855) 345-7447for domestic or international assistance. We do not issue refunds or credits for packages that the carrier confirms as being delivered.