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Return Policy

Return Policy

Eligible items may be returned for Store Credit only. Returns must be returned within 14 days of the ship date received. We will not accept any returns after 14 days. Click here for Return Form

Returned items must be in original condition, unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all product tags attached. Bodysuits, Intimates, Undergarments and Swimwear are not eligible for return. Defective items must be reported within 2 days of receipt. If not reported, we cannot issue credit. If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package (help@honeybum.com) 

Merchandise purchased online can be returned via mail to our Distribution Center. No in-person drop offs will be accepted at our Distribution Center or Corporate Office.  We recommend shipping packages back with a tracking number, lost packages without proof of receipt will not be given return credit.    

 
Exchanges

We do not do exchanges. Our reasoning is simple. Our products are in high demand and if you send back the item you want to exchange, there is no guarantee we will have what you want at that time.

However, you may simply return your package by following the normal return procedure. We will issue you a store credit once we've received your return. That way, you may use the credit towards the correct item/size, or for another item.

Please note: Original shipping fees are non-refundable. Return shipping costs are the customer's responsibility. A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.

 

Damaged Items

If you could kindly print and fill out this form, and return it along with the damaged item, we will issue you store credit and you can repurchase the item if desired. We strongly suggest including a tracking number with your package, as we are not liable for those that get lost in transit.

Once we receive your package, we will email you with a store credit code in the amount of your item, plus the cost of the shipping return. Please Note that we can only reimburse you a maximum of $10.00 USD for shipping if you include a copy of the receipt in your shipment with damaged item.

 

Cancelation Policy

If you need to make any changes or cancel your order, please email help@honeybum.com. Our warehouse often processes orders within an hour. If we have already processed your order, we will be unable to make any changes or cancellations. 

 

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