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FAQ

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SHIPPING

What are your shipping rates & delivery times?
To ensure that your package is properly delivered and you receive your shipment within the time frame we advertise, please make sure your address is entered fully and correctly. Use correct abbreviations and have spaces inserted properly as we do not take responsibility for correcting this information.
Estimated Time Rate
United States 2-7 Business Days $5
United States(Orders over $75 USD) 2-7 Business Days Free
Canada 2-7 Business Days $12
Canada (Orders over $100 USD) 2-7 Business Days Free
International 2-7 Business Days $15
International (Orders over $150 USD) 2-7 Business Days free
My order was returned to sender, now what?
If a package is returned to us and deemed non-deliverable, we will issue a store credit for the net price of your item(s) minus the original shipping costs. Shipping fees are non-refundable.
My tracking status says my order is delivered, but I haven't received my order?
Following these instructions enables you to get your package as quickly as possible if it's around.
  • Verify the shipping address:  Login to your account by selecting the icon on the top right of the website and you will be able to view the address it was shipped to under 'account details'. (click on the order number)
  • Look for a notice of attempted delivery: Look around the delivery location Check around the entrances of your residence for the package: particularly on back porches, in bushes, garages, grills, or other places that might protect your package from theft or weather. Note that delivery drivers may also use plastic bags to protect your package from the weather.
  • See if someone else accepted delivery: 
  • Check with any family members, roommates, or neighbors who may have received the package for you without your knowing. 
  • Speak with the specific postal carrier: who delivers your mail as they do scan the package in order to mark it 'delivered'.

United States Postal Service:

You can reach USPS by calling 1 (800) 222-1811 for domestic or international assistance.

DHL eCommerce:

You can reach DHL by calling 1 (855) 345-7447for domestic or international assistance. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

Do you refund shipping fees?
Shipping and handling charges are non-refundable.
Do you ship to my country?

Can't find what you're looking for ?

Contact us below or email us at help@honeybum.com we are here to help!


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