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Track my order
|United States||2-7 Business Days||$5|
|United States(Orders over $75 USD)||2-7 Business Days||Free|
|Canada||2-7 Business Days||$12|
|Canada (Orders over $100 USD)||2-7 Business Days||Free|
|International||2-7 Business Days||$15|
|International (Orders over $150 USD)||2-7 Business Days||free|
- Verify the shipping address: Login to your account by selecting the icon on the top right of the website and you will be able to view the address it was shipped to under 'account details'. (click on the order number)
- Look for a notice of attempted delivery: Look around the delivery location Check around the entrances of your residence for the package: particularly on back porches, in bushes, garages, grills, or other places that might protect your package from theft or weather. Note that delivery drivers may also use plastic bags to protect your package from the weather.
- See if someone else accepted delivery:
- Check with any family members, roommates, or neighbors who may have received the package for you without your knowing.
- Speak with the specific postal carrier: who delivers your mail as they do scan the package in order to mark it 'delivered'.
United States Postal Service:
You can reach USPS by calling 1 (800) 222-1811 for domestic or international assistance.
You can reach DHL by calling 1 (855) 345-7447for domestic or international assistance. We do not issue refunds or credits for packages that the carrier confirms as being delivered.