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FAQ

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TOP 5 FREQUENTLY ASKED QUESTIONS

What are your standard shipping and delivery times?
To ensure that your package is properly delivered and you receive your shipment within the time frame we advertise, please make sure your address is entered fully and correctly. Use correct abbreviations, spelling, and have spaces inserted properly as we do not take responsibility for correcting this information. If you live in an apartment building, please write the apartment or unit number.
Estimated Time Rate
United States 2-7 Business Days $6
United States(Orders over $75 USD) 2-7 Business Days Free
Canada 5-10 Business Days $12
Canada (Orders over $100 USD) 5-10 Business Days Free
International 6-12 Business Days $15
International (Orders over $150 USD) 6-12 Business Days Free
What is your return policy and how do I return?
Eligible items may be returned for Store Credit Only, no exceptions. Returns MUST be processed through our Return Center and delivered to our distribution center within 30 days from the package delivery date. We will not accept any returns exceeding this time frame. Any requests for returns exceeding 30 days from the package delivery date will be denied and not accepted at our warehouse.
Returned items must be in original condition, unworn, and unwashed (free of any stains from makeup, deodorant, or wear) with all product tags attached. If an item is returned to our warehouse and does not meet these requirements, we will reject the return and discard the item(s). We will not provide a store credit or refund for items that do not meet the above requirements. Additionally, we do not ship back items that do not meet the above requirements.
Please ensure products being returned to us meet the above requirements. If you’re unsure if the item meets the requirements, please email Customer Care at help@honeybum.com.

Return shipping costs are the customer’s responsibility and we require proof of tracking for all returned packages. We strongly recommend keeping proof of postage and your tracking number for the returned items until you’ve received your store credit. Honeybum is unable to accept returns for lost packages without proof of postage or tracking.
Please allow 5-7 business days for your return to be processed at our warehouse.
In-person drop offs will not be accepted at our Distribution Center or Corporate Office.
We cannot accept returns for items not listed on your RMA. Any items not listed on your RMA or items not eligible for return will be discarded at our warehouse.

Click here for the Return Center
How long does it take to process my return?
Merchandise purchased online must be returned via mail to our Distribution Center. Please allow a full 5-7 business days for your return to be processed. We recommend obtaining proof of postage until you've received your store credit as lost packages without proof of receipt will not be given return credit. Please note, in-person drop offs will not be accepted at our Distribution Center or Corporate Office.
An item is missing from my order, what do I do?
If you received your order and an item is missing start by logging in to your account and viewing your order details to see if the item was indicated as back ordered.
Back ordered items will ship separately when the item is back in stock.
When do you restock?
We are restocking best sellers on a daily basis. If an item is out of stock you will see a bar that reads: ‘notify me when available.’ If you click the alert, once the item has been restocked you will receive an email informing you that this item is now back in stock.

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Contact us below or email us at help@honeybum.com we are here to help!


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