Protect your package with Honeybum's package protection. Shipping warranty is only available for orders between $1-$199.99. All orders above $199.99 are protected with signature delivery. You can add our Shipping Warranty for $0.99 to your order. Honeybum protects packages against loss, damage, and theft*. Please see our page here for more info on our Shipping Warranty.
By deselecting our shipping warranty Honeybum is not liable for lost, damaged, or stolen packages. Honeybum will not be able to replace lost, damaged, or stolen packages if the insurance option was deselected at the time of checkout.
Eligible items may be returned for store credit only, no exceptions.
Returns MUST be processed through our Return Center and delivered to our distribution center within 30 days from the package delivery date. We will not accept any returns exceeding this time frame. Any requests for returns exceeding 30 days from the package delivery date will be denied and not accepted at our warehouse.
Returned items must be in original condition, unworn, and unwashed (free of any stains from makeup, deodorant, or wear) with all product tags attached (if applicable). If an item is returned to our warehouse our Customer Care team will reach out to you with further information.
Return shipping costs are the customer’s responsibility and we require proof of tracking for all returned packages. We strongly recommend keeping proof of postage and your tracking number for the returned items until you’ve received your store credit. Honeybum is unable to accept returns for lost packages without proof of postage or tracking.
Once your package has been delivered to our warehouse, allow 5-7 business days for your return to be processed and a store credit to be applied.
In-person drop offs will not be accepted at our Distribution Center or Corporate Office.
FINAL SALE (NON RETURNABLE, NO EXCEPTIONS)
ALL sale items, bodysuits, intimates, undergarments, swimwear, shoes, face masks, dresses/rompers with built-in undergarments or include undergarments, jewelry, sunglasses, bags, any item marked as "final sale" on the product page, and all items marked as $5.99, $8.99, $9.99 and $11.99 are not eligible for return. All final sale items are marked under the item description. We will not accept returns for final sale items, no exceptions.
We don’t offer exchanges right now. You can return your item to us for store credit, and then place a new order to get the item of your choice.
Reserved rights regarding returns
Honeybum reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
An irregular or excessive returns history indicative of “wardrobing;”
An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or, potential fraudulent or criminal activity.
Additionally, Honeybum reserves the right to refuse service to any customer or entity, due to similar actions as noted above.
Non-Honeybum items sent to our distribution center will be discarded upon receipt.